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| Interface Summary | |
|---|---|
| AgentRosterListener | |
| OfferConfirmationListener | |
| OfferListener | An interface which all classes interested in hearing about chat offers associated to a particular
  AgentSession instance should implement. | 
| QueueUsersListener | |
| Class Summary | |
|---|---|
| Agent | The Agentclass is used to represent one agent in a Workgroup Queue. | 
| AgentRoster | Manges information about the agents in a workgroup and their presence. | 
| AgentSession | This class embodies the agent's active presence within a given workgroup. | 
| InvitationRequest | Request sent by an agent to invite another agent or user. | 
| Offer | A class embodying the semantic agent chat offer; specific instances allow the acceptance or
 rejecting of the offer. | 
| OfferConfirmation | |
| OfferConfirmation.Provider | |
| OfferContent | Type of content being included in the offer. | 
| RevokedOffer | An immutable simple class to embody the information concerning a revoked offer, this is namely
  the reason, the workgroup, the userJID, and the timestamp which the message was received. | 
| TranscriptManager | A TranscriptManager helps to retrieve the full conversation transcript of a given session TranscriptManager.getTranscript(String, String)or to retrieve a list with the summary of all the
 conversations that a user hadTranscriptManager.getTranscripts(String, String). | 
| TranscriptSearchManager | A TranscriptSearchManager helps to retrieve the form to use for searching transcripts TranscriptSearchManager.getSearchForm(String)or to submit a search form and return the results of
 the searchTranscriptSearchManager.submitSearch(String, Form). | 
| TransferRequest | Request sent by an agent to transfer a support session to another agent or user. | 
| UserRequest | Requests made by users to get support by some agent. | 
| WorkgroupQueue | A queue in a workgroup, which is a pool of agents that are routed a specific type of chat request. | 
| WorkgroupQueue.Status | A class to represent the status of the workgroup. | 
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