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java.lang.Objectorg.jivesoftware.smackx.workgroup.agent.WorkgroupQueue
public class WorkgroupQueue
A queue in a workgroup, which is a pool of agents that are routed a specific type of chat request.
| Nested Class Summary | |
|---|---|
| static class | WorkgroupQueue.StatusA class to represent the status of the workgroup. | 
| Method Summary | |
|---|---|
|  int | getAverageWaitTime()Returns the average amount of time users wait in the queue before being routed to an agent. | 
|  int | getCurrentChats()Returns the current number of active chat sessions in the queue. | 
|  int | getMaxChats()Returns the maximum number of simultaneous chats the queue can handle. | 
|  String | getName()Returns the name of the queue. | 
|  Date | getOldestEntry()Returns the date of the oldest request waiting in the queue. | 
|  WorkgroupQueue.Status | getStatus()Returns the status of the queue. | 
|  int | getUserCount()Returns the number of users waiting in the queue waiting to be routed to an agent. | 
|  Iterator | getUsers()Returns an Iterator for the users in the queue waiting to be routed to an agent (QueueUser instances). | 
| Methods inherited from class java.lang.Object | 
|---|
| clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait | 
| Method Detail | 
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public String getName()
public WorkgroupQueue.Status getStatus()
public int getUserCount()
public Iterator getUsers()
public int getAverageWaitTime()
public Date getOldestEntry()
public int getMaxChats()
public int getCurrentChats()
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